What is Field Services?

Friendly and efficient service is the heart of DependableHomeTech’s Field Services.

Our team of technicians work on behalf of Rogers Communications Partnership to perform home and business installations & service for a variety of products and services, including Rogers newly launched Rogers Ignite Gigabit Internet and 4K TV service offerings.

Our fully trained, certified, skilled and knowledgeable technicians install and service High Speed Internet, Cable TV, Internet Home Phone services, and Smart Home Monitoring/Security.

Full service residential & commercial applications of both broadband and fibre cabling includes:

Services

  • Repairs
  • Upgrades
  • Equipment retrieval
  • Diagnostic testing

Activations

  • Product up-selling
  • Digital & Fibre Optic Service
  • Aerial & Temporary Line installations
  • Customer on-site training & education

services-ico-internetINTERNET:

  • Residential and small business applications, installation, troubleshooting & repair
  • RF installation & connection
  • Hardware installation (Modem, Router)
  • Software installation & configuration
  • Customer education & Wireless Device Setup

services-ico-tvTV:

  • Residential and small business applications, installation, troubleshooting & repair
  • RF installation & connection
  • Hardware installation (Digital Boxes, PVR, etc)
  • Customer education

services-ico-phoneHOME PHONE:

  • Full service residential and business activations
  • Installation of single/dual phone jacks
  • Troubleshooting, repair & replacement of phone wiring
  • Installation of distribution blocks for new homes
  • Installation of residential second phone lines
  • Customer education

services-ic0-home-monitoringHOME MONITORING:

  • Full service residential and business activations, troubleshooting and repair
  • Hardware installation including Smart Door Locks, Smart Thermostats, Cameras, Smoke Detectors, Smart Sensors/Modules, Key Pad, etc.
  • Software installation & configuration
  • Customer education

Miscellaneous Work Includes:

  • Customer Collections / Non-Pay (on behalf of our client)
  • Burial Construction – Underground Drop Replacements
  • Riser Repairs & Escalation Work